III. Follow-Up

III. Follow-Up


* Keep good records; keep all paperwork.

* Reward good service with repeat business. It is mutually
beneficial to you and the shop owner to establish a
relationship.



* If the service was not all you expected, don't rush to
another shop. Discuss the problem with the service manager
or owner. Give the business a chance to resolve the
problem. Reputable shops value customer feedback and will
make a sincere effort to keep your business.


A Word about ASE


Perhaps years ago, a shade-tree mechanic whose only
credentials were a tool box and busted knuckles was enough.
But today's quality-conscious consumers demand more.

The independent, non-profit National Institute for
Automotive Service Excellence (ASE) conducts the only
industry-wide, national certification program for automotive
technicians.

Consumers benefit from ASE's certification program since
it takes much of the guesswork out of finding a competent
technicians.

ASE certifies the competency of individual technicians
through a series of standardized specialty exams (brakes,
transmissions, engine repair, ect.)

ASE
CERTIFIED



We employ technicians certified by the National institute
for AUTOMOTIVE SERVICE EXCELLENCE.
Let us show you their credentials

Certified technicians are issued pocket credentials
listing their area(s) of expertise and usually wear blue and
white ASE shoulder insignia, while employers often post the ASE
sign on the premises. There are over a quarter million ASE
technicians at work in every type of repair facility.

This publication has been reviewed by the Environmental
Protection Agency. Distribution of this document does not
constitute or imply EPA endorsement of any ASE service.


National Institute for
AUTOMOTIVE SERVICE EXCELLENCE
13505 Dulles Technology Dr.
Herndon, VA 22071