Consumer Assistance Directory

Consumer Assistance Directory

Corporate Consumer contacts

This section will help you resolve a complaint about a service or
product. First, be sure to go back to the place where you bought
the product or service. Try to resolve the complaint with the
seller. If that does not work, the next step is to write or call
the company's headquarters.

This section lists the names and addresses of more than 550
corporate headquarters, and in many cases, the name of the person
to contact. Many listings also include toll free "800" numbers.
Unless otherwise noted, all "800" numbers are toll free and can be
used anywhere in the continental United States. Many
companies have Telecommunications Devices for the Deaf (TDDs). All
TDD and "800" numbers are in bold type.

In some cases, you will see a company name or brand name listed
with the instructions to see another company listed elsewhere in
this section, for example, "Admiral, see Maycor." This means that
questions about Admiral products should be directed to the consumer
contact at Maycor because Maycor handles complaints for the Admiral
brand.

If you do not find the product name in this section, check the
product label or warranty for the name and address of the
manufacturer. Public libraries also have information that might be
helpful. The Standard & Poor's Register of Corporations, Directors
and Executives, Trade Names Directory, Standard
Directory of Advertisers, and Dun & Bradstreet Directory are four
sources that list information about most firms. If you cannot find
the name of the manufacturer, the thomas Register of
American Manufacturers lists the manufacturers of thousands of
products.

Remember, to save time, first take your complaint back to where you
bought the product. If you contact the company's
headquarters first, the consumer contact probably will direct you
back to the local store where you made the purchase


Ms. Anna Wright
Administrator
AAMCO Transmissions, Inc.
One Presidential Boulevard
Bala Cynwyd, PA 19004-9990
(215) 668-2900
1 (800) 523-0401 (toll free)

Consumer Affairs
AETNA Life and Casualty
151 Farmington Avenue
Hartford, CT 06156
(203) 273-0123
1 (800) US-AETNA (toll free outside CT)

AJAY Leisure Products
1501 East Wisconsin Street
Delavan, WI 53115
(414) 728-5521
1 (800) 558-3276 (toll free)

Ms. Susan Mach
Director of Consumer Affairs
AT&T
295 North Maple Avenue
Room 2334F2
Basking Ridge, NJ 07920
(908) 221-5311

Customer Service
Ace Hardware Corporation
2200 Kensington Court
Oak Brook, IL 60521
(708) 990-6600

Admiral see Maycor

Airwick Industries, Inc. see Reckitt & Colman Inc.

Ms. Andrea Cohan, Senior Manager
Customer Response Center
Alamo Rent A Car
P.O. Box 22776
Ft. Lauderdale, FL 33335
(305) 522-0000
1 (800) 327-0400 (toll free)

Manager, Consumer Affairs
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
(206) 431-7286 (consumer affairs)
(206) 431-7197 (customer relations/baggage, air cargo and freight
claims)
(206) 431-3753 (existing refunds and lost ticket applications file
information)

Ms. Michelle Evans
Manager, Consumer Relations Department
Alberto Culver Company
2525 Armitage Avenue
Melrose Park, IL 60160
(708) 450-3000

Consumer Affairs Department
Allied Van Lines
P.O. Box 4403
Chicago, IL 60680
(708) 717-3590

Mr. Michael Foort
Customer Relations Manager
Allstate Insurance Company
Allstate Plaza--F4
Northbrook, IL 60062
(708) 402-6005

Ms. Denise R. Yates
Manager, Customer Relations
Aloha Airlines
P.O. Box 30028
Honolulu, HI 96820
(808) 836-4293

Mr. Tom Onushco
Program Coordinator
Consumer Services
Alpo Pet Foods
P.O. Box 25100
Lehigh Valley, PA 18003
1 (800) 366-6033 (toll free)

Ms. Dixie Trout
Vice President of Consumer Relations
Amana Refrigeration, Inc.
Amana, IA 52204
1 (800) 843-0304 (toll free--product questions)

Ms. Susan M. Sampsell
Manager, Customer
Relations - Passenger Services
America West Airlines
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
(800) 235-9292

Ms. J.L. Ferguson
Manager, Consumer Relations
American Airlines, Inc.
P.O. Box 619612 MD 2400
DFW International Airport, TX 75261-9612
(817) 967-2000

Approved Auto Repair
American Automobile Association
Mailspace 15
1000 AAA Drive
Heathrow, FL 32746-5063
(written complaints only)