Interstate Commerce Commission (ICC)

Interstate Commerce Commission (ICC)

Investments. (Coins; Commodity futures and options; Mutual funds;
Stocks and bonds; etc.)
Securities and Exchange Commission
National Association of Securities Dealers, Inc.
State and Local Consumer Protection Offices

Justice, Department of

Job assistance, training, health and safety. See Employment

Labeling and packaging. See Appliances; Clothing; Cosmetics; Drugs;
Energy; Fabrics; Food and Nutrition; Weights and Measures

Labor, Department of

Landlord-tenant. See State and Local Consumer Protection Offices

Lawyers, legal assistance
American Bar Association

Leasing
Consumer Tip
Federal Trade Commission
State and Local Consumer Protection Offices

Libraries

Licensing boards (occupational and professional)
Occupational and Professional Licensing Boards
State and Local Consumer Protection Offices

Life Insurance. See Insurance

Limited Partnerships. See Investments

Liquor. See Alcohol

Loans. See also Banks; Credit; Home equity loans; Home improvement
loans; Home mortgages
advance fee
Consumer Tip
discrimination
Comptroller of the Currency
Federal Deposit Insurance Corporation
Federal Reserve System
Office of Fair Housing and Equal Opportunity
Office of Thrift Supervision
farm
Farmers Home Administration
FHA mortgages
Office of Single Family Housing
FmHA insured
Farmers Home Administration
fraud/misleading advertising
State and Local Consumer Protection Offices
insurance. See Insurance
settlement costs
Office of Single Family Housing
small business
Small Business Administration

Long-term health care. See Also Aging
Health; Nursing homes
American Health Care Association

Magazine subscriptions
State and Local Consumer Protection Offices
Subscription Research Section, Government Printing Office

Mail fraud and misrepresentation
U.S. Postal Service
adding or removing names from mailing lists
Direct Marketing Association, Mail Preference Service

Measurements. See Weights and Measures

Meat and poultry. See also Food and Nutrition
Meat and Poultry Hotline, USDA

Medals (national)
U.S. Mint

Medicaid
complaints
Social Security Administration, HHS
discrimination
Health Care Financing Administration, HHS
fraud
HHS Inspector General's Hotline
hospital and nursing home certification
HHS Inspector General's Hotline
policy information
Health Care Financing Administration

Medical care. See Health

Medical devices
Food and Drug Administration

Medicare
complaints, general
Social Security Administration
discrimination
Health Care Financing Administration
eligible PPOs
Office of Prepaid Health Care
fraud
Office of Prepaid Health Care
hospital and nursing home certification
HHS Inspector General's Hotline
policy information
Health Care Financing Administration

Medicines. See Drugs

Medigap
American Council of Life Insurance
Health Care Financing Administration
State and Local Consumer Protection Offices

Metric system
Metric Programs, Department of Commerce

Military services. See also Veterans
National Committee for Employer Support of the Guard and Reserve
Military Commissary and Exchange Offices

Minimum wage. See Employment

Mobile homes. See also Housing
Manufactured Housing and Construction Standards Division
State and Local Consumer Protection Offices

Money market/mutual funds. See Investments

Monuments. See Cemetery

Mortgages. See Home mortgages

Motels. See Hotels and motels

Motor vehicles. See Cars

Moving and storage companies
interstate (between states)
Interstate Commerce Commission
intrastate (inside the state)
State Utility Commission
State and Local Consumer Protection Offices

Mutual funds. See Investments

National Consumer Organizations

National Consumers League

Natural gas
American Gas Association

Nursing homes
certification
Health Care Financing Administration
discrimination
Department of Health and Human Services, Office for Civil Rights
information
American Health Care Association
State and Local Consumer Protection Offices
Department of Veterans Affairs

Nutrition. See Food and nutrition

Occupational and professional licensing boards. See Licensing

Oil resources. See Energy

Overtime pay. See Employment

Package Tours. See Travel

Parks (national)
National Park Service, Department of the Interior

Passport Services
Department of State

Patent and Trademark Office
Department of Commerce

Pension insurance, plans
Pension and Welfare Benefits Administration, Department of Labor
Pension Benefit Guaranty Corporation

Personnel consultants. See Employment agencies

Pesticides
National Pesticides Telecommunications Network, EPA

Pets. See Animal care and veterinary services

Pharmaceuticals. See Drugs

Pharmacies
State and Local Consumer Protection Offices

Photo finishing. See Cameras and Photographic equipment

Physical fitness. See Health

Physical handicaps. See Disabled/handicapped persons

Physicians. See Health care professionals

Poisoning
National Pesticides Telecommunications Network, EPA

Political advertising
Federal Communications Commission

Pollution
Environmental Protection Agency

Post offices/postal service
closing appeals
Postal Rate Commission
complaints (including mail fraud)
U.S. Postal Service
postal rates
Postal Rate Commission

Poultry. See Food and nutrition

Power plants. See also Energy; Utilities
electric
State Utility Commissions
nuclear
Nuclear Regulatory Commission
State Utility Commissions

Privacy protection
Consumer Tip
State and Local Consumer Protection Offices

Product safety and recalls
Consumer Tip
Consumer Product Safety Commission
State and Local Consumer Protection Offices

Prostheses
American Orthotic and Prosthetic Association

Public Citizen

Public Voice for Food and Health Policy

Pyramid schemes
Federal Trade Commission
State and Local Consumer Protection Offices

Radio (broadcast, regulation, licenses)
Federal Communications Commission

Radioactive materials
Nuclear Regulatory Commission

Radiological products
Food and Drug Administration

Railroads
employee benefits
Railroad Retirement Board
hazardous freight and cargo/safety
Federal Railroad Administration, DOT
rates, service, and claims
Interstate Commerce Commission

Real estate
interstate
Interstate Land Sales Registration Division, HUD
practices and settlement procedures
Office of Single Family Housing
State and Local Consumer Protection Offices

Recalls. See Cars; Boating; other consumer products
Consumer Tip
Auto Safety Hotline
Product Safety Hotline, CPSC
processed food, drugs, medical devices
refer to white pages of your local telephone book for regional
office of U.S. Food and Drug Administration

Rehabilitation, vocational
Federal TDD Directory
State Vocational and Rehabilitation Agencies

Remodeling. See Home improvements

Rent control
check with your State or Local Consumer Protection Office for
contacts

Rent-To-Own
Consumer Tip
State and Local Consumer Protection Offices

Repairs and repair facilities. See Cars; other specific products
State and Local Consumer Protection Offices

Resorts. See Hotels and motels; Travel; Timeshares

Retirement benefits/plans. See also Pension plans
Social Security Administration

Rugs
Carpet and Rug Institute
misleading advertising and sales
State and Local Consumer Protection Offices

Runaway children
National Runaway Switchboard, HHS

Safe Drinking Water Hotline

Safety. See Product Safety

Sales, "going-out-of-business"
State and Local Consumer Protection Offices

Sale advertisements and flyers
Federal Trade Commission
State and Local Consumer Protection Offices

Sample Complaint Letter

Savings and loan associations. See also Banks and Banking
Office of Thrift Supervision

Savings Bonds
Bureau of the Public Debt
U.S. Savings Bond Division

School lunch programs
check telephone directory for school board or superintendent of
schools

School lunch program standards
Food and Nutrition Service

Schools. See Education

Seafood. See food and nutrition

Securities. See Investments

Securities and Exchange Commission

Senior citizens. See Aging

Small Business Administration

Small Claims Courts

Soap
The Soap and Detergent Association

Social Security. See also Aging benefits
Social Security Administration

Social services. See also Aging; Disabled/Handicapped; Health:
Welfare
State and Local Consumer Protection Offices
State Vocational and Rehabilitation Agencies

Speech impairment. See Disabled/Handicapped

Sports, sports equipment
Product Safety Hotline
President's Council on Physical Fitness and Sports

Standards (product)
National Institute of Standards and Technology

State Agencies on Aging

State Banking Authorities

State, County, & City Government Consumer Protection Offices

State Insurance Regulators

State Utility Commissions

State Vocational and Rehabilitation Agencies

State Weights and Measures Offices

Stocks and bonds. See Investments

Supplemental Security Income (SSI)
Social Security Administration

Surgery. See Health

Surplus property sales (Federal)
General Services Administration

Survivor benefits
Department of Veterans Affairs
Social Security Administration

Taxes
federal
Internal Revenue Service

Telecommunications devices for the deaf
Federal TDD Directory
Operator assistance

Telemarketing. See also Direct marketing
Consumer Tip
Alliance Against Fraud in Telemarketing
Federal Trade Commission
State and Local Consumer Protection Offices

Telephone service
Consumer Tip
local service
State and Local Consumer Protection Offices
long distance service
Federal Communications Commission
State and Local Consumer Protection Offices
Tele-Consumer Hotline

Television
broadcast and cable regulations
Federal Communications Commission
State and Local Consumer Protection Offices

Timeshares/campgrounds
Consumer Tip
State and Local Consumer Protection Offices

Tires
National Tire Dealers and Retreaders Association

Toy safety
Product Safety Hotline
Toy Manufacturers of America

Trade
domestic
Federal Trade Commission
international
Department of Commerce, Office of Consumer Affairs
Consumers for World Trade

Trade and technical schools. See Education

Trade Association and Other Resolution Programs

Transportation, Department of

Travel
Consumer Tip
fraud
Federal Trade Commission
State and Local Consumer Protection Offices
Passport Services, Department of State
travel agents
U.S. Tour Operators Association
American Society of Travel Agents, Inc.

Treasury, Department of the

U.S. Government Offices. See Selected Federal Agencies

U.S. Public Interest Research Group

Unemployment. See Employment

Used cars. See Cars

Utilities. See also Energy; Power plants
State Utility Commissions

Veterans
Department of Veterans Affairs

Visually impaired. See Disabled; Rehabilitation

Vocational schools. See Education

Wages (garnishment, minimum wage, overtime pay)
Employment Standards Administration

Warranties/Guarantees
Federal Trade Commission
State and Local Consumer Protection Offices

Water. See Drinking water

Weight loss programs
Cooperative Extension Service
Federal Trade Commission
Food and Drug Administration
State and Local Consumer Protection Offices

Weights and measures
National Institute of Standards and Technology
State Weights and Measures Offices

Welfare
Social Security Administration
check telephone directory for public welfare or social services
office

Workers' compensation. See Employment