Mr. Michael Schlerf

Mr. Michael Schlerf
Media Relations Coordinator/Consumer Affairs
Mortgage Bankers Association of America
1125 15th Street, N.W., 7th Floor
Washington, DC 20005
(202) 861-1929

National Advertising Division (NAD)
A Division of the Council of Better Business Bureaus, Inc. 845
Third Avenue
New York, NY 10022
(212) 754-1320

Mr. William Young, Director
Consumer Affairs/Public Liaison
National Association of Home Builders
1201 15th Street, N.W.
Washington, DC 20005
(202) 822-0409
1 (800) 368-5242 (toll free outside D.C.)

National Association of Personnel Services
3133 Mt. Vernon Avenue
Alexandria, VA 22305
(703) 684-0180

Ms. Katherine L.J. Hoffman
Associate Director of Consumer Affairs
National Association of Professional Insurance Agents
400 North Washington Street
Alexandria, VA 22314

Arbitration Department
National Association of Securities Dealers, Inc.
33 Whitehall Street, 8th Floor
New York, NY 10004
(212) 858-4000

Mrs. Juanita Duggan, Senior Vice President
Government Affairs
National Food Processors Association
1401 New York Avenue, N.W.
Washington, DC 20005
(202) 639-5939

Ms. Laura M. Oatney
Director, Public Affairs & Education
National Futures Association
200 West Madison Street
Chicago, IL 60606-3447
(312) 781-1370
1 (800) 621-3570 (toll free outside IL)

Ms. Cindy Donahue
Assistant to Executive Director
National Home Study Council
1601 18th Street, N.W.
Washington, DC 20009
(written inquiries only)

National Tire Dealers and Retreaders Association
1250 Eye Street, N.W., Suite 400
Washington, DC 20005
(202) 789-2300
1 (800) 876-8372 (toll free)

Department of Consumer Affairs
National Turkey Federation
11319 Sunset Hills Road
Reston, VA 22090-5227
(written inquiries only)

Mr. Craig Halverson
Assistant Executive Director
Photo Marketing Association
3000 Picture Place
Jackson, MI 49201
(written complaints only)

Mrs. Jane Meyer
Director of Consumer Affairs
The Soap and Detergent Association
475 Park Avenue South
New York, NY 10016
(212) 725-1262

Tele-Consumer Hotline
1910 K Street, N.W., Suite 610
Washington, D.C. 20006
(202) 223-4371 (voice/TDD)

Ms. Marisa Cascio
Communications Associate
Toy Manufacturers of America
200 Fifth Avenue, Room 740
New York, NY 10010
(212) 675-1141

Mr. Robert E. Whitley, President
U.S. Tour Operators Association (USTOA)
211 East 51st Street, Suite 12-B
New York, NY 10022
(212) 944-5727


State, County and City Government Consumer Protection Offices
City, county and state consumer protection offices provide
consumers with important services. They might mediate
complaints, conduct investigations, prosecute offenders of
consumer laws, license and regulate a variety of professionals,
promote strong consumer protection legislation, provide
educational materials and advocate in the consumer interest. City
and county consumer offices are familiar with local
businesses and local ordinances and state laws. If there is no
local consumer office in your area, contact your state consumer
office. State offices, sometimes in a separate department of
consumer affairs or the attorney general's or governor's office,
are familiar with state laws and look for statewide patters of
problems. Consumer protection offices in the U.S. territories also
are included. If you have a consumer problem with a business
outside the state where you live, you should contact the consumer
office in the state where the business is located.

To save time, call the office before sending in a written
complaint. Ask if the office handles the type of complaint you
have or if the complaint forms are provided.

Many offices distribute consumer alerts on a variety of consumer
issues. Call to obtain available educational information on your
problem.

This list is arranged in alphabetical order by state name. State,
county and city jurisdictions and "800" and TDD numbers are printed
in bold type.