National Foundation For Consumer Credit, Inc. (NFCC)

National Foundation For Consumer Credit, Inc. (NFCC)
8611 2nd Avenue, Suite 100
Silver Spring, MD 20910
(301) 589-5600
1 (800) 388-2227 (toll free)
(30l) 495-5623 (fax)

The foundation does advise consumers on credit problems. A non-
profit membership organization, the foundation's goals are to
educate and counsel consumers on credit issues and problems and
promote the intelligent use of credit in individual and family
financial planning. NFCC provides leadership for a growing number,
currently more than 800, of non-profit community Consumer Credit
Counseling Services in the U.S. and Canada.


National Fraud Information Center (NFIC)
c/o National Consumers League
815 15th Street, N.W., Suite 928-N
Washington, DC 20005
1 (800) 876-7060 (toll free-TDD available)
(202) 347-0646 (fax)

NFIC does assist consumers with recognizing and filing complaints
about fraud. A project of the National Consumers League, the
center's toll-free hotline assists consumers with information to
help them avoid becoming victims of fraud, referral to
appropriate law enforcement agencies and professional
associations, and assistance in filing complaints. The center also
provides professionals involved in consumer fraud prevention and
enforcement with telecommunications systems and data links to
improve fraud regulation, prevention and law enforcement.


National Institute for Consumer Education (NICE)
207 Rackham Building
College of Education
Eastern Michigan University
Ypsilanti, MI 48197
(313) 487-2292
(313) 487-7153 (fax)

A consumer education resource and professional development center
for K-12 classroom teachers, business, government, labor and
community educators, NICE conducts training programs, develops
teaching guides and resource lists, and manages a national
clearinghouse of consumer education materials, including videos,
software programs, textbooks and curriculum guides.


National Insurance Consumer Organization (NICO)
P.O. Box 15492
Alexandria, VA 22309
(703) 549-8050

A non-profit organization, NICO's mission includes educating the
consumer on buying insurance, monitoring the insurance industry for
consumer fraud and abuse, and advocating insurance consumers'
rights. NICO develops and distributes consumer information on
insurance.


Public Citizen, Inc.
2000 P Street, N.W.
Washington, DC 20036
(202) 833-3000

A national, non-profit membership organization representing
consumer interests through lobbying, litigation, research and
publications, Public Citizen represents consumer interests in
Congress, the courts, government agencies and the media. Primary
current areas of interest include product liability, health care
delivery, safe medical devices and medications, open and ethical
government, and safe and sustainable energy use.


Public Voice for Food and Health Policy
1001 Connecticut Avenue, N.W.
Suite 522
Washington, DC 20036
(202) 659-5930
(202) 659-3683 (fax)

A national research, education and advocacy organization, Public
Voice works for food and agriculture policies and practices that
improve the safety, health and affordability of the food supply and
protect the environment. Public Voice develops and
distributes consumer information materials on pesticide
reduction, nutrition labeling and seafood safety.


Society of Consumer Affairs Professionals in Business (SOCAP) 801
North Fairfax Street, Suite 404
Alexandria, VA 22314
(703) 519-3700
(703) 549-4886 (fax)

An international professional organization, SOCAP provides
training, conferences and publications to encourage and maintain
the integrity of business in transactions with consumers; to
encourage and promote effective communication and understanding
among business, government and consumers; and to define and advance
the consumer affairs profession.


U.S. Public Interest Research Group (U.S. PIRG)
215 Pennsylvania Avenue, S.E.
Washington, DC 20003
(202) 546-9707

The group is the national lobbying office for state public
interest research groups, consumer/environmental advocacy groups
active in 33 states that lobby and publish reports on issues,
including credit bureau errors; bank fees and services; toy, ATV
and product safety; toxic chemicals in art supplies and other
consumer products; and recycling, over-packaging and green
consumerism. U.S. PIRG does not handle individual consumer
complaints directly, but measures complaint levels to gauge the
need for remedial legislation.


Car Manufacturers

If you have a problem with a car purchased from a local dealer,
first try to work it out with the dealer. If the problem is not
resolved, contact the manufacturer's regional or national office.
Many of these are listed in this section.

If you still cannot resolve your problem, contact one of the third-
party dispute resolution programs. The list of these programs
begins on page 67. Be sure to contact your local or state consumer
agency to see if your state offers state-run dispute resolution
programs.

If you suspect you have a vehicle problem that might fall under
your state's lemon law, call your local or state consumer agency to
find out about your rights under the lemon law.

Be sure to review the automobile tips beginning on page 9. If you
have a safety problem with your vehicle, you can report it to the
Auto Safety Hotline at the National Highway Traffic Safety
Administration (see page 108). Also contact the NHTSA to obtain
recall and crash test information. (Note: no complaint handling
is provided.)

All of the "800" numbers in the following list are toll free within
the continental United States.


ACURA
Customer Relations Department
ACURA
1919 Torrance Boulevard
Torrance, CA 90501-2746
1 (800) 382-2238 (toll free)

Alfa-Romeo Distributors of North America, Inc.
Customer Service Manager
Alfa-Romeo Distributors of North America, Inc.
8259 Exchange Drive
P.O. Box 598026
Orlando, FL 32859-8026
(407) 856-5000

American Honda Motor Company, Inc.

California
Customer Relations Department
American Honda Motor Company, Inc.
Western Zone
700 Van Ness Boulevard
Torrance, CA 90509-2260
(213) 781-4565

Utah, Arizona, Colorado, New Mexico,
Nebraska, Kansas, Oklahoma, Nevada,
Texas (El Paso)
Customer Relations Department
American Honda Motor Company, Inc.
West Central Zone
1600 South Abilene Street, Suite D
Aurora, CO 80012-5815
(303) 696-3935

Maine, Vermont, New Hampshire, New York State (excluding NY City,
its five boroughs, Long Island, Westchester County), Connecticut
(excluding Fairfield County), Massachusetts, Rhode Island
Customer Relations Department
American Honda Motor Company, Inc.
New England Zone
555 Old Country Road
Windsor Locks, CT 06096-0465
(203) 623-3310