Selected Federal Agencies

Selected Federal Agencies

Many Federal government agencies can help you with consumer
questions and complaints. A number of these agencies have
enforcement authority and/or complaint-handling responsibilities.
The Federal agencies listed, beginning on page 105, respond to
consumer complaints and inquiries.

A list of Federal agencies with Telecommunications Devices for the
Deaf (TDDs) begins on page 111.

Military Commissary and Exchange Contacts

Interested consumers will find a list of "Military Commissary and
Exchange Contacts" on page 102. The list includes the regional
offices and headquarters for all the Armed Forces Exchanges and
Commissaries.

Other Sources of Help

Libraries

The local library can be a good source of help. Many of the
publications mentioned in this Handbook can be found in public
libraries. Some university and other private libraries also allow
individuals to use their reference materials. Check your local
telephone directory for the location of nearby libraries. Media
Programs

Local newspapers and radio and television stations often have
"Action Line" or "Hot Line" services. These programs might be able
to help consumers with their problems. Sometimes these programs,
because of their influence in the community, are
successful in helping to resolve consumer complaints. Some action
lines select only the most severe problems or those that occur most
frequently. They might not be able to handle every complaint.

To find these services, check with your local newspapers, radio and
television stations, or local library.

Occupational and Professional Licensing Boards

Many state agencies license or register members of various
professions, including doctors, plumbers, electricians, car repair
shops, employment agencies, beauticians, and television and radio
repair shops. In some states, local consumer agencies license or
register some professions.

In addition to setting licensing standards, these boards also issue
rules and regulations; prepare and give examinations; issue, deny
or revoke licenses; bring disciplinary actions; and handle consumer
complaints.

Many boards have referral services or consumer education
materials to help you select a professional. If you have a
complaint and contact a licensing agency, the agency will contact
the professional on your behalf. If necessary, they might
conduct an investigation and take disciplinary action against the
professional. This action can include probation or license
suspension or revocation.

To find the local office of an occupational or professional
licensing board, check your local telephone directory under the
headings of "Licensing Boards" or "Professional Associations," or
look for the name of the individual agency. If you need help
locating the right office, contact your state or local consumer
office.