Try To Work It Out With The Dealer

Try To Work It Out With The Dealer


First, try to resolve the problem with the salesperson or,
if necessary, speak with the owner of the dealership. Many
problems can be resolved at this level. However, if you believe
that you are entitled to service, but the dealer disagrees, you
can take other steps.

If your warranty is backed by a car manufacturer and you
have a dispute about either service or coverage, contact the
local representative of the manufacturer. This local or "zone"
representative has the authority to adjust and make decisions
about warranty service and repairs to satisfy customers.

Some manufacturers also are willing to repair certain
problems in specific models free of charge, even if the
manufacturer's warranty does not cover the problem. Ask the
manufacturer's zone representative or the service department of
a franchised dealership that sells your car model whether there
is such a policy.