Department of the Treasury

Department of the Treasury

Bureau of Alcohol, Tobacco and Firearms
Look in your telephone directory under "U.S. Government, Treasury
Department, Bureau of Alcohol, Tobacco and Firearms." If it does
not appear, call the appropriate FIC number (see page xx) or
contact:
Bureau of Alcohol, Tobacco and Firearms
Department of the Treasury
Room 5500
650 Massachusetts Avenue, N.W.
Washington, DC 20226
(202) 927-8500

To report lost or stolen explosives, or to report explosive
incidents or bombings, call:
(202) 566-7777
(202) 789-3000
1 (800) 287-4867 (toll free outside DC)

Bureau of Engraving
and Printing
Congressional and Media Affairs Division
Department of the Treasury
14th and C Streets, S.W.
Room 533M
Washington, DC 20228
(202) 874-2778

Bureau of the Public Debt
Public Affairs Officer
Office of the Commissioner
Department of the Treasury
999 E Street, N.W., Room 553
Washington, DC 20239-0001
(202) 219-3302

Comptroller of the Currency
The Comptroller of the Currency handles complaints about national
banks, i.e., banks that have the word "National" in their names or
the initials "N.A" after their names. For assistance, look in your
telephone directory under "U.S. Government, Treasury
Department, Comptroller of the Currency." If it does not appear,
call the appropriate FIC number (see page xx) or contact:
Comptroller of the Currency
Compliance Management
Mail Stop 7-5
Washington, DC 20219
(202) 874-4820

Financial Management Service
Office of Legislative
and Public Affairs
Department of the Treasury
401 14th Street, S.W.
Room 555
Washington, DC 20227
(202) 874-6740

Internal Revenue Service (IRS)
Look in your telephone directory under "U.S. Government, Treasury
Department, Internal Revenue Service." If it does not appear, call
the appropriate FIC number (see page xx).

Office of Thrift Supervision
(former Federal Home Loan Bank Board) The Office of Thrift
Supervision handles complaints about savings and loan
associations and savings banks. For assistance, contact:
Office of Thrift Supervision
Consumer Affairs
1700 G Street, N.W.
Washington, DC 20552
(202) 906-6000
1 (800) 842-6929 (toll free outside DC)

United States Customs Service
Look in your telephone directory under "U.S. Government, Treasury
Department, U.S. Customs Service." If it does not appear, call the
appropriate FIC number (see page xx).

To report fraudulent import practices, call U.S. Customs
Service's Fraud Hotline:
1 (800) ITS-FAKE (toll free)

To report drug smuggling activity, call U.S. Customs Service's
Narcotics Hotline:
1 (800) BE- ALERT (toll free)

United States Mint
Customer Relations Division
Department of the Treasury
10001 Aerospace Road
Lanham, MD 20706
(301) 436-7400

United States Savings Bonds Division
Department of the Treasury
Office of Public Affairs
800 K Street, N.W.
Suite 800
Washington, DC 20226
(202) 377-7716
1 (800) 4US-BOND (toll free recording)

Department of Veterans Affairs (VA)
For information about VA medical care or benefits, write, call or
visit your nearest VA facility. Your telephone directory will list
a VA medical center or regional office under "U.S.
Government, Department of Veterans Affairs," or under
"U.S.Government, Veterans Administration." You also may contact
the offices listed below.

For information about benefits:
Veterans Benefits Administration (27)
Department of Veterans Affairs
810 Vermont Avenue, N.W.
Washington, DC 20420
1 (800) 827-1000 (toll free)

For information about
medical care:
Veterans Health Administration (167C)
810 Vermont Avenue, N.W.
Washington, DC 20420
(202) 535-7208

For information about burials, headstones or markers, and
presidential memorial certificates:
National Cemetery System (40H)
Department of Veterans Affairs
810 Vermont Avenue, N.W.
Washington, DC 20420
(202) 535-7855

For consumer information or general assistance:
Consumer Affairs Service (075B)
Department of Veterans Affairs
810 Vermont Avenue, N.W.
Washington, DC 20420
(202) 535-8962

Environmental Protection Agency (EPA)

Asbestos Information
(202) 554-1404 (hotline)
(202) 260-7849

Emergency Planning and Community Right-to-Know
Information-Hotline Environmental Protection Agency
Washington, DC 20460
1 (800) 535-0202 (toll free outside AK and DC)

General Information
Environmental Issues
1 (800) 759-4372 (toll free-CO, MO, ND, SD, UT, WY residents only)
(303) 293-1603

Indoor Air Quality Information Clearinghouse
1 (800) 438-4318 (toll free)
(301) 585-9020
(301) 588-3408 (on-line service - modem)

Inspector General's Whistle Blower Hotline
(202) 260-4977
1 (800) 424-4000 (toll free outside DC)

National Pesticides Telecommunications Network (NPTN)
1 (800) 858-7378 (toll free)
1 (800) 858-PEST (toll free outside TX)

Office of Public Liaison
Environmental Protection Agency
Washington, DC 20460
(202) 260-4454

Public Information Center PIC (PM-211B)
Environmental Protection Agency
Washington, DC 20460
(202) 260-2080 (general
information)

Resource Conservation and Recovery Act
RCRA/Superfund/UST Hotline
Environmental Protection Agency
Washington, DC 20460
(703) 412-9810
1 (800) 424-9346 (toll free
outside DC)

Safe Drinking Water Hotline
1 (800) 426-4791 (toll free outside DC)

Toxic Substances Control Act Assistance Information Service
Environmental Protection Agency
Washington, DC 20024
(202) 554-1404

Equal Employment Opportunity Commission
Look in your telephone directory under "U.S. Government, Equal
Employment Opportunity Commission." If it does not appear, call
the appropriate FIC number (see page xx) or contact:
Office of Communications and Legislative Affairs
Equal Employment Opportunity Commission
1801 L Street, N.W.
Washington, DC 20507
(202) 663-4900
1 (800) 669-4000 (toll free/ file-a-charge information)
1 (800) 800-3302 (toll free TDD)
1 (800) 669-3362 (toll free/ request publications)

Federal Communications Commission (FCC)


Complaints about telephone systems:
Common Carrier Bureau
Informal Complaints Branch
Federal Communications Commission
2025 M Street, N.W.
Room 6202
Washington, DC 20554
(202) 632-7553

General Information:
Consumer Assistance Branch
Federal Communications Commission
1919 M Street, N.W.
Room 254
Washington, DC 20554
(202) 632-7000
(202) 632-6999 (TDD)

Complaints about radio or television:
Mass Media Bureau
Complaints and Investigations
Federal Communications Commission
2025 M Street, N.W.
Room 8210
Washington, DC 20554
(202) 632-7048

Complaints about cable programming rates:
Federal Communications Commission
Cable Form Request 329
P.O. Box 18238
Washington, D.C. 20036

Federal Deposit Insurance Corporation (FDIC)

FDIC handles questions about deposit insurance coverage and
complaints about FDIC-insured state banks which are not members of
the Federal Reserve System. For assistance, look in your telephone
directory under "U.S. Government, Federal Deposit Insurance
Corporation." If it does not appear, call the
appropriate FIC number (see page xx) or contact:
Office of Consumer Affairs
Federal Deposit Insurance Corporation
550 17th Street, N.W.
Washington, DC 20429
(202) 898-3536
(202) 898-6726 (voice/TDD)
1 (800) 934-3342 (toll free outside DC)

Federal Emergency Management Agency
Look in your telephone directory under U.S. Government, Federal
Emergency Management Agency. If it does not appear, call the
appropriate FIC number (see page xx) or contact:


Federal Insurance Administration
Federal Emergency Management Agency
Washington, DC 20472
(202) 646-2780
1 (800) 638-6620 (toll free)

Office of Disaster Assistance Programs
Federal Emergency Management Agency
500 C Street, S.W.
Room 705
Washington, DC 20472
(202) 646-3615

U.S. Fire Administration
Federal Emergency Management Agency
NETC
16825 South Seton Avenue
Emmitsburg, MD 21727
(301) 447-1080
(202) 646-2449

Federal Maritime Commission
Office of Informal Inquiries and Complaints
800 N. Capitol Street, N.W.
Washington, DC 20573
(202) 523-5807

Federal Reserve System

The Board of Governors handles consumer complaints about state-
chartered banks and trust companies which are members of the
Federal Reserve System. For assistance, look in your telephone
directory under U.S. Government, Federal Reserve System, Board of
Governors," or "Federal Reserve Bank." If neither appears, call
the appropriate FIC number (see page xx) or contact:
Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
Washington, DC 20551
(202) 452-3693
(202) 452-3544 (TDD)

Federal Trade Commission (FTC)

Look in your telephone directory under "U.S. Government, Federal
Trade Commission." If it does not appear, call the appropriate FIC
number (see page xx) or contact:
Correspondence Branch
Federal Trade Commission
Washington, DC 20580
(written complaints only)

Public Reference Section
Federal Trade Commission
6th & Pennsylvania Ave., N.W.
Room 130
Washington, DC 20580
(202) 326-2222 (publications)

General Services Administration (GSA)

Business Service Centers
Look in your telephone directory under "U.S. Government, General
Services Administration." If this does not appear, call the
appropriate FIC number (see page xx).

Consumer Information Center (see page xx)

Federal Information Center
(see page xx)

Federal Information
Relay Service
7th & D Streets, S.W.
Room 6040
Washington, DC 20407
(202) 708-9300 (TDD)
1 (800) 877-8339 (toll free voice/TDD outside DC)

Surplus Federal Property Sales
Look in your telephone directory under "U.S. Government, General
Services Administration." If it does not appear, call the
appropriate FIC number (see page xx).

Government Printing Office (GPO)

Government Publications:
Publications Service Section
Government Printing Office
Washington, DC 20402
(202) 512-2457

Subscriptions to Government Periodicals:
Subscription Research Section
Government Printing Office
Washington, DC 20402
(202) 512-2303

Interstate Commerce Commission (ICC)
Office of Compliance and Consumer Assistance
Washington, DC 20423
(202) 927-5500

National Archives and Records Administration

User Services Division
National Archives and Records Administration
Washington, DC 20408
(202) 501-5400
(301) 713-6800
(202) 501-5404 (TDD)

Federal Register
National Archives and Records Administration
Washington, DC 20408
(202) 523-4534
(202) 523-5229 (TDD)

National Archives and Records Administration
8th and Pennsylvania Ave., N.W.
Washington, DC 20408
8601 Adelphi Road
College Park, MD 20740-6001
(202) 501-5404 (voice/TDD)

National Credit Union Administration

The National Credit Union Share Insurance Fund provides federal
insurance for nearly 13,000 credit unions. Look in your
telephone directory under "U.S. Government, National Credit Union
Administration." If it does not appear, call the appropriate FIC
number (see page xx) or contact:
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314-3428
(703) 518-6300